A business and personal memoir, 'Easier Said Than Done: Adventures in the Language Business' by John M. Taplin is an engaging read which traces the trajectory of an ESL school for international students. Each chapter includes tips for teachers and managers on topics such as school start-up, organizational and personal resilience, marketing, and wellness and safety. This book is of interest to those who are engaged in building positive organizational cultures, whether it be in the language business or other industries.