This little book was purposely tersely written for busy government leaders and innovators who want to jumpstart the reform of their organizations. The ten step Government Reform Process uses proven methods established in government and industry. It focuses on: public surveys to provide prioritized needs as inputs to Budgeting for Outcomes, Strategic Management, organizing for Functional Control, implementing Total Quality Management for continuous improvement, Work Measurement for staffing, Funding Formulas for budget input, and Performance Measurement for control. This book was written as a guide and provides a general solution with detailed examples on the methods used in the reform process.
While David Osborne’s books on “Reinventing Government” hit the target this book hits the bull’s eye with its emphasis on Work Measurement. The author's approach is largely original and not found elsewhere.
Author and Principal Management Consultant Specializing in Government Reform
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