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With this book the author has given insight into the use of innovation in the bureaucratic reform process. It enables those who have the desire to change government by providing powerful reform tools with detailed guidance and specific examples of applications. He has adapted proven methods used in industry to the bureaucratic reform process. Focusing on public survey inputs for Strategic Planning, organizing for Continuous Improvement, measuring work for staffing and budget input, and Using performance budgeting for control of outcomes.
The author views competitive bidding and outsourcing as costly and unnecessarily disruptive to public employees instead the key is in work measurement when done properly it makes outsourcing redundant. His approach is largely original and not found elsewhere.